(a) whether the customer satisfaction level at Delhi and Mumbai Airport,is much below the
international standards;
(b) if so,the reasons therefor;
(c) the steps taken during the last three years to improve the facilities at these airports;and
(d) the steps proposed to be taken by the Government to further improve the services at these
airports to bring them at par with international standard?
MINISTER OF STATE (INDEPENDENT CHARGE) OF THE MINISTRY OF CIVIL AVIATION(SHRI PRAFUL PATEL)
(a) No,Sir.
(b) Does not arise.
(c) Additional terminal and air side capacity have been developed at these airports towards
improving the facilities.
(d) In case of Delhi and Mumbai,agreements have been entered into under which they are obliged to
improve the performance standard of the airport operations over a given time period,failing which
penalties would be levied on them.