Question : Grievance Redressal under PDS

(a) whether the Government has recently launched the One Nation-One Ration Card scheme and if so, the details thereof;

(b) whether the Government has any mechanism to redress grievances of the consumers under the Public Distribution System (PDS) and if so, the details thereof;

(c) the total number of ration cards issued and Fair Price Shops operational in the country at present, State/UT-wise; and

(d) the details of other corrective measures taken by the Government in this regard, State/UT-wise?

Answer given by the minister

MINISTER OF STATE FOR MINISTRY OF CONSUMER AFFAIRS, FOOD & PUBLIC DISTRIBUTION
(SHRI DANVE RAOSAHEB DADARAO)


(a): Department has launched a new scheme namely “Integrated Management of Public Distribution System (IM-PDS)” for implementation during 2018-19 and 2019-20. The main objective of the scheme is to introduce nation-wide portability of ration card holders under National Food Security Act, 2013 (NFSA), to lift their entitlement foodgrains from any FPS in the country without the need to obtain a new ration card, by integrating the existing PDS systems/portals of States/UTs with the Central systems/portals, etc. Keeping in view the physical progress under ongoing schemes and readiness for implementation of National Portability in few States, it has been decided to implement the National Portability on a pilot basis in two clusters i.e. Andhra Pradesh & Telangana (Cluster-I) and Gujarat & Maharashtra (Cluster-II) w.e.f. August 1, 2019.
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(b): Department of Food and Public Distribution in collaboration with States/UTs is implementing a scheme on ‘End-to-End Computerization of TPDS Operations’ to improve the efficiency and transparency in Public Distribution System (PDS) operations. The scheme comprises digitization of ration cards/beneficiary and other databases, online allocation, computerization of supply-chain management, setting up of transparency portal and grievance redressal mechanisms. Under the scheme online grievance redressal facility/Toll-free (1967/1800-series) number has been implemented in all States/UTs.

(c) & (d): A statement showing the total number of ration cards issued, Fair Price Shops operational and other corrective measures taken (State/UT wise) is at annexure.


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ANNEXURE
ANNEXURE REFERRED TO IN REPLY TO PART (C) & (D) OF THE UNSTARRED QUESTION NO.4820 DUE FOR ANSWER ON 23.07.2019 IN THE LOK SABHA.
Status of End-to-End Computerization of PDS Operations Scheme as on 08.07.2019

Sl. States/UTs No. of
Ration Cards under NFSA Digitization of Ration Cards Aadhaar Seeding with Ration Cards Online Allocation of Foodgrains Computerization
of Supply Chain Management Toll-Free/ Online Grievance Redressal No. of Fair Price Shops (FPSs) No. of FPSs with Operational ePoS
1 Andhra Pradesh 92,88,919 100% 100% Implemented Implemented Yes 28,936 28,936
2 A & N Islands 14,544 100% 96% Implemented Implemented Yes 479 459
3 Arunachal Pradesh 1,77,607 100% 57% Implemented - Yes 1,943 25
4 Assam 57,86,102 100% 0% Implemented - Yes 38,237 0
5 Bihar 1,63,57,533 100% 78% Implemented Implemented Yes 41,483 62
6 Chandigarh 70,322 100% 100% NA NA Yes 0 0
7 Chhattisgarh 52,81,540 100% 98% Implemented Implemented Yes 12,304 11,971
8 Dadra & N Haveli 45,309 100% 100% Implemented Implemented Yes 63 63
9 Daman & Diu 19,970 100% 100% Implemented Implemented Yes 51 51
10 Delhi 17,21,834 100% 100% Implemented Implemented Yes 2,254 0
11 Goa 1,41,611 100% 98% Implemented Implemented Yes 456 456
12 Gujarat 66,25,904 100% 99% Implemented Implemented Yes 17,210 17,210
13 Haryana 26,66,702 100% 100% Implemented Implemented Yes 9,526 9,526
14 Himachal Pradesh 6,82,801 100% 99% Implemented Implemented Yes 4,934 4,934
15 Jammu & Kashmir 16,76,811 100% 79% Implemented - Yes 6,411 6,411
16 Jharkhand 57,02,334 100% 95% Implemented Implemented Yes 25,532 25,532
17 Karnataka 1,24,77,881 100% 100% Implemented Implemented Yes 19,967 19,581
18 Kerala 36,67,110 100% 99% Implemented implemented Yes 14,374 14,335
19 Lakshadweep 5,157 100% 100% Implemented NA Yes 39 39
20 Madhya Pradesh 1,17,47,674 100% 90% Implemented Implemented Yes 24,732 24,619
21 Maharashtra 1,46,49,768 100% 97% Implemented Implemented Yes 52,532 52,532
22 Manipur 5,87,820 100% 79% Implemented - Yes 2,682 0
23 Meghalaya 4,21,995 100% 0% Implemented - Yes 4,736 10
24 Mizoram 1,48,134 100% 93% Implemented - Yes 1,252 0
25 Nagaland 2,84,933 100% 64% Implemented - Yes 1,691 0
26 Odisha 86,81,661 100% 95% Implemented Implemented Yes 12,577 12,577
27 Puducherry 1,76,528 100% 100% NA NA Yes 0 0
28 Punjab 35,34,516 100% 99% Implemented Implemented Yes 17,525 17,525
29 Rajasthan 1,06,74,825 100% 96% Implemented Implemented Yes 26,745 26,063
30 Sikkim 94,188 100% 90% Implemented Implemented Yes 1,362 1,352
31 Tamil Nadu 1,00,84,405 100% 100% Implemented Implemented Yes 34,776 34,776
32 Telangana 51,07,337 100% 100% Implemented Implemented Yes 17,170 17,170
33 Tripura 5,78,918 100% 100% Implemented Implemented Yes 1,806 1,806
34 Uttar Pradesh 3,52,73,352 100% 100% Implemented implemented Yes 80,493 80,493
35 Uttarakhand 13,28,025 100% 93% Implemented implemented Yes 9,908 3,271
36 West Bengal 5,63,40,257 100% 64% Implemented Implemented Yes 20,806 366
Total 23,21,24,327 100% 85.54% 34 26 36 5,34,992 4,12,151
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