(a) the time by which refill booking portability for LPG consumers is likely to be started;
(b) whether the said facility is likely to be made available in Gujarat; and
(c) if so, the time by which the said facility is likely to be made available in Gujarat?
MINISTER OF STATE IN MINISTRY OF PETROLEUM AND NATURAL GAS
(SHRI RAMESWAR TELI)
(a) to (c) Following the vision of Hon’ble Prime Minister of making energy accessible
and affordable to all and with a view to further empower the LPG consumers, it has
been decided to allow LPG customers of PSU OMCs to have a choice deciding which
distributors they want their LPG refill from.
While booking an LPG refill through Mobile app/OMC web portal using registered login,
the customer is shown the list of delivering distributors along with their performance
ratings which is based on their past delivery performance. The customer can choose
any of the distributors from the list applicable for his/her area to get an LPG refill
delivery by just tapping/clicking on the particular distributor.
In the pilot phase, this unique facility has been launched in Chandigarh, Coimbatore,
Gurgaon, Pune, and Ranchi in June 2021.
The facility has been conceived to not only empower the customer by way of enhanced
choices, but to also inspire healthy competition amongst the distributors to provide the
best-in-class services to the customers and improve their performance ratings. It is
therefore a win-win facility for both the customers and the distributors.
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