(a) the details of Kisan Call Centres (KCCs) currently operational in the country,
State-wise;
(b) the details of the areas of their jurisdiction and functions thereof;
(c) the funds sanctioned, released and utilised in the functioning of KCCs during
each of the last three years and the current year;
(d) whether sensitisation programmes have been conducted for the KCC
employees; and
(e) if so, the details thereof?
MINISTER OF STATE IN THE MINISTRY OF AGRICULTURE, FOOD PROCESSING INDUSTRIES AND PARLIAMENTARY AFFAIRS (SHRI HARISH RAWAT)
(a): The details of Kisan Call Centres (KCCs) currently operational in the country are
provided at Annexure-I.
(b): Annexure-I also provides the area of jurisdiction, i.e. States / UTs covered by
each Kisan Call Centre.
Call Centre agents function from 6.00 AM to 10.00 PM on all days throughout
the year. They receive calls through the toll-free number 1800-180-1551. Call Centre
Agents reply farmers’ queries instantaneously by using their own expertise as well as
by referring to reference material available with them. They also browse Kisan
Knowledge Management System data base for answering farmers’ queries in local
language. If some of the queries cannot be answered by the Call Centre Agents, such
calls will be escalated to experts. Call Centre Agents record the details of every call in
terms of farmer’s details, query asked, reply given etc.
(c): The funds sanctioned, released and utilized under KCC Scheme for the last
three years and the current year is provided at Annexure-II.
(d): Yes, Madam.
(e): Funds for organising sensitisation programmes to Kisan Call Centres are being
provided to respective Nodal Agencies. Each Nodal Agency will organise 6
programmes of one day duration each in a year involving all the call centre agents as
well as the experts. The State Governments have been requested to get directly
involved in a big way in implementation of this scheme. Detailed instructions in this
regard have been issued.