(a) the number and nature of complaints received by the Banking Ombudsman
during 2006 till date;
(b) the number of complaints disposed of; and
(c) the extent to which Banking Ombudsman has been successful in resolving
the grievances of the customers?
FINANCE MINISTER (SHRI P. CHIDAMBARAM)
(a) to (c) :- A statement is laid on the Table of the House.
STATEMENT FOR LOK SABHA STARRED QUESTION NO. 155 FOR 01.12.2006 REGARDING
BANKING OMBUDSMAN TABLED BY DR. RAJESH MISHlfU AND SHRI AVTAR SINGH BHADANA.
(a): During the period from 01.01.2006 to 31.10.2006. the Banking Ombudsman
Offices received 55,503 complaints mainly related to delay in collection/remittance,
unauthorized debits in the deposit accounts, penalties for non-maintenance of minimum
balance, ATM card issues, levying service charges without prior notice, credit cards.
non-sanctioning or delay in sanctioning of loans, interest rate charged on the loans, etc.
(b)&(c) : Reserve Bank of India has put in place a revised Banking Ombudsman Scheme
with effect from January 1, 2006 wherein many new areas have been included and complaints
are allowed to be filed on-line and by e-mail Despite a huge increase in the number of
complaints received in the period 01.01.2006 to 31.10.2006, as compared to 14,687 complaints
received in 2005, the Banking Ombudsmen have successfully disposed of 29,691 complaints
during the said period.