(a) the details of major initiatives taken to improve amenities to the railway passengers;
(b) whether the Railways proposes to install electronic display board and/or audio address system at stations as well as in coaches for the benefit of passengers and if so, the details thereof;
(c) the time by which the said facility is likely to be made operational;
(d) whether the Railways have taken adequate steps to promote booking of ticket through internet for the convenience of passengers and also save stationery and human resources and if so, the details thereof; and
(e) the funds allocated and utilised for the above purpose during the last three years, zone-wise and year-wise?