(a) whether the Railways intend to initiate local railway enquiry number for each railway
station instead of centralised number 139;
(b) if so, the details thereof; and
(c) the steps taken by the Railways to address the problems faced by the people in centralised
enquiry number of 139?
MINISTER OF STATE IN THE MINISTRY OF RAILWAYS(SHRI K.H. MUNIYAPPA)
(a): No, Madam.
(b): Does not arise.
(c): Various steps taken, include, computerisation of Railway Control Offices with a view to
provide accurate information, improvement in maintenance of the Interactive Voice Response
System (IVRS) and better co-ordination with service providers for overall improvement in the
service of centralised enquiry number 139.