(a) whether complaints from passengers about the callous
behaviour of several carriers are on the increase;
(b) if so, the main causes of complaints; and
(c) the steps taken for the satisfactory redressel of the complaints?
(a) whether complaints from passengers about the callous
behaviour of several carriers are on the increase;
(b) if so, the main causes of complaints; and
(c) the steps taken for the satisfactory redressel of the complaints?
MINISTER OF STATE (INDEPENDENT CHARGE) OF THE MINISTRY OF CIVIL AVIATION(SHRI PRAFUL PATEL)
(a) to (c):- Complaints of scheduled domestic airlines have
been received from passengers regarding missing/lost
baggage,refund of tickets in case of delays/cancellations,
denial of facilities like wheel chair, meals/snacks in case
of delayed flights, etc.
These compalints have been taken up with the airlines for redressal.
All lthe airlines have been advised to display on their
respective websites various facilities offered to the
passengers, both in terms of free and chargeable, in a
conspicuous manner so that passengers are aware of these
before booking air tickets. Airlines also refund the tickets
as per regulations issued by Directorate General of Civil
Aviation.