(a) the number of cases where the power distribution companies have paid
compensation to the affected consumers out of total cases on which rulings
was given by the Central Electricity Regulatory Commission (CERC) during
2006-07 to 2010-11;
(b) the details of compensation paid in each case along with the cases
where compensation has not been paid; and
(c) the steps taken by the Government to make compensation to the
remaining cases?
THE MINISTER OF STATE IN THE MINISTRY OF POWER (SHRI K.C. VENUGOPAL)
(a) to (c): The Electricity Act, 2003 provides for Consumer Grievance
Redressal Forum (CGRF) and Ombudsman for redressal of grievances of
consumers. The CGRF and Ombudsman discharge their functions as per the
regulations framed by the State Electricity Regulatory Commissions (SERCs).
As per the information available with the Secretariat of the
Forum of Regulators, a statement giving details of the compensation paid by
various CGRFs in the country dealing with different nature of cases is at Annex.