MINISTER OF STATE IN THE MINISTRY OF PETROLEUM & NATURAL GAS (SMT. PANABAAKA LAKSHMI)
(a) to (c) : Yes, Madam. Various types of complaints are received during the process of
allotment of petrol pump/ LPG distributorship. These include complaints such as submission
of false certificates by applicants, non-fulfillment of minimum requirements, land not located
in advertised location etc. The details of complaints pertaining to allotment of petrol
pumps and LPG distributorships during the last three years and the current financial year
received and established are as follows:-
IOC BPCL HPCL RO LPG RO LPG RO LPG
Complaints Received 2861 83 1673 86 2090 43
Complaints 657 14 87 7 248 7
Established /
Substantiated
In case of all established complaints action such as readvertisements, reinterview, cancellation
of selection process, initiation of disciplinary action against officials (if proven guilty), as
appropriate, are taken by the oil marketing companies(OMCs). OMCs have reported that action was
taken against 16 officers.