(a) whether the Government has taken note of the deteriorating standard of
services provided by private airlines;
(b) if so, the reaction of the Government thereon;
(c) whether there is any mechanism in place at the airports to redress such
complaints instantaneously;
(d) if not, the reasons therefor and the existing procedure being followed to take
action on the complaints against private airlines;
(e) the number of complaints resolved and relief provided to the aggrieved by each
of the private airlines during each of the last three years and the current year;
(f) the number of public/private airlines against which action has been taken
during the last three years consequent upon conducting enquiry into complaints;
and
(g) the outcome thereof?