Question : TELEPHONE ADALATS IN ORISSA

THE MINISTER OF STATE IN THE MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (DR. SHAKEEL AHMAD)

(a) to (d): The details are given in Annexure-I & II.

ANNEXURE-I

DETAILS OF TELEPHONE ADALATS HELD IN ORISSA DURING THE YEARS
2003-04 & 2004-05
Name of the Dates of Number of Number of Details of
SSA/Circle holding of cases cases relief given
office Adalats received disposed in Rs 1.4.2003 to 31.3.2004
Baripada 9.5.03 0 0 0 30.7.03 6 6 19,146 5.11.03 15 15 10,956 30.12.03 7 7 7,605 5.2.04 0 0 0 9.3.04 0 0 0
Berhampur 5.12.03 17 17 1,32,000 27.3.04 7 7 8,368
Bhawanipatna 28.10.03 19 19 0
Bhubaneswar 10.2.04 20 18 40,431
Bolangir 25.2.04 10 7 2,674
Cuttack 14.11.03 28 27 11,692
Dhenkanal 23.6.03 23 23 500 10.12.03 13 13 4,000
Keonjhar 10.11.03 17 15 0
Koraput 21.8.03 11 7 5,327 14.11.03 18 11 28,940
Rourkela 16.6.03 0 0 0 28.8.03 12 12 19,645
Sambalpur 4.9.03 10 10 4,834 20.2.04 14 14 18,080 1.4.2004 To 31.3.2005
Balasore 28.7.04 56 56 1,594 27.09.04 93 93 0 7.12.04 39 39 0 29.12.04 18 18 0 25.1.05 7 7 0 11.3.05 7 7 2,400
Baripada 19.5.04 6 6 0 14.7.04 14 14 14,142 14.9.04 13 13 10,599 24.11.04 14 14 3,000 11.1.05 7 7 1,502 18.2.05 12 12 20,949
Berhampur 27.7.04 9 9 15,051 29.7.04 8 7 1,508 5.10.04 7 7 14,490 22.12.04 9 9 15,631 17.1.04 6 6 6,083 2.3.05 12 12 18,078
Bhawanipatna 21.6.04 1 1 0 15.9.04 8 8 0 25.11.04 4 4 0 5.1.05 10 10 0 31.1.05 16 16 0 4.3.05 5 5 0 24.3.05 6 6 0
Bhubaneswar 8.9.04 13 13 46,530 29.12.04 8 8 2,471 11.1.05 9 9 4,193 2.3.05 7 7 7,961 15.3.05 7 7 2,956 28.3.05 0 0 0
Bolangir 19.8.04 5 5 0 27.9.04 0 0 0 29.11.04 0 0 0 31.12.04 29 29 0 8.2.05 0 0 0 8.3.05 0 0 0
Cuttack 16.6.04 17 17 0 28.9.04 30 28 14,280 28.10.04 34 34 50,924 22.12.04 45 39 11,469 2.2.05 10 9 9,282 28.3.05 26 26 47,190
Dhenkanal 31.5.04 25 25 0 20.7.04 12 12 2,500 14.10.04 19 19 8,262 30.11.04 7 7 7,120 31.1.05 7 7 3,500 14.3.05 8 8 4,400
Keonjhar 26.6.04 36 36 25,576 25.9.04 46 43 16,079 25.11.04 21 21 3,671 22.12.04 7 1 0 5.2.05 28 28 19,097 5.3.05 20 20 4,710
Koraput 27.7.04 12 8 2,962 15.9.04 16 16 10,424 29.10.04 11 7 1,304 11.1.05 16 8 2,774 17.2.05 4 4 4,741 8.3.05 1 1 0
Phulbani 16.6.04 1 1 0 15.9.04 10 7 81,621 5.11.04 0 0 0 29.12.04 3 3 23,075
10.2.05 0 0 0 25.3.05 0 0 0
Rourkela 22.7.04 3 3 0 31.8.04 6 6 465 15.10.04 4 4 5,984 16.12.04 9 9 10,214 25.1.05 3 3 3,650 29.3.05 5 5 46,366
Sambalpur 27.7.04 5 5 13,281 14.9.04 11 10 0 3.11.04 5 5 15,468 13.12.04 0 0 0 15.1.05 3 3 14,545 8.3.05 3 3 0 

Annexure-II

No. 12-1/2001-(PG) Bharat Sanchar Nigam Limited (A Government of India Enterprise) 10th floor, Chandralok Building Janpath, New Delhi-110001 Dated: 22.06.2001

To
All Heads of Telecom Circles and Districts


Sub: Holding of Telephone Adalats.

References:	18-1/87-PG&I dated 11-6-87 18-1/87-PG&I dated 8-2-88 18-1/87-PG&I dated 17-9-89 18-1/87-PG&I dated 22-5-92 18-1/87-PG&I dated Oct, 96 2-2/2000 PEG (PG) dated 16-12-2001 2-2/2000-PG dated 9-2-2001 12-1/2001-PG) dated 20-3-2001

In order to bring Department and aggrieved Customer face to face and settle the customer’s problems on an appointed date, it was decided to form Telephone Adalats in Telecom Circles and Districts as an internal arrangement of the departments.

Scope

The scope of Telephone Adalat as per the earlier orders was to cover all problems relating to telephone services such as excess billing complaints, service complaints, non provision/delayed provision of telephone connections etc. Now the scope of Telephone Adalats shall cover all Telecom Services provided and billed by the respective Telecom Circles/Districts. Adalat headed by CGMs can also consider the cases of appeals against the decisions of the Adalat chaired by SSA head and the cases which are not individual and/or having a repercussion in whole of the Circle. The appeal shall be based on the facts presented before the SSA Adalat. Adalat headed by SSA heads can also consider cases of excess billing which have been rejected by them as Administrative heads. Cases more than three months old only be considered by Adalats.

Jurisdiction and Venue:

The Jurisdiction of Telephone Adalats conducted by CGM shall be his Telecom Circle/District. The jurisdiction of the Telephone Adalat conducted by SSA head shall be his SSA.

Committee:

Following will be the Constitution of the Committee.


(i) Adalat headed by CGM

(a)	CGM of Telecom Circle/Districts	------- Chairman	(b)	Financial Advisor of Circle/District -------- Member	(c)	Engineering Officer next to CGM in ----- Member	Circle Office	(d) SR.DDG/DDGs nominated ----- One 

(ii) List of nominee from BSNL headquarter is mentioned in Annexure-I.

Frequency Date and Time:

CGMs are to hold Adalats once in three months and SSA heads are to hold Adalats once in two months. The Adalats should be conducted at regular interval. The date and time can be decided by the Chairman of the Adalats. In case of Metro Districts CGM can hold Adalat once in three months and Area GMs may hold the Adalat once in two months. In case of SSAs where more than on CGM is holding independent charge, then all such independent GMs will hold independent Adalats for their area once in two months.

Publicity:

The information of holding Adalats by CGM and SSA head may be given wide publicity through local News Paper and Electronic Media. Concerned MP and MLAs may be intimated in advance. A gap of atleast 30 days should be provided between the date of publication and date of Adalat. Last date to receipt of applications may be 15 days before the date of Adalat.

Decision Making:

The decision of the Adalat should be in speaking order. The Adalat conducted by CGM shall evaluate the quality of Adalat conducted by his subordinates.

Record Keeping:

The consolidated information about number of cases settled, amount of rebate given and other relevant information pertaining to whole Circle may be maintained in the Circle Office. This information may be kept in the Circle web site so that customers or BSNL headquarter can have access and the credibility of Telecom Circle/District is improved. After each Circle level Adalat, the representative from BSNL HQ attending the Adalat shall give a brief (one paragraph) report through his Sr. DDG/DDG to Sr. DDG (PG) who shall maintain a record in his unit.

Sd/- Sr. DDG (PG) 22.6.2001

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