(a) the number of complaints received against the private airlines during the last three years ;
(b) the action taken by the Government thereon ;
(c) whether the Monopolies and Restrictive Trade Practices Commission and
Director General (Investigation & Registration) have also received complaints
against the private airlines; and
(d)if so, the action taken thereon?
MINISTER OF STATE IN THE MINISTRY OF COMPANY AFFAIRS (SHRI PREM CHAND GUPTA)
(a) The Ministry of Civil Aviation has informed that they have received large number
of complaints from time to time from passengers regarding denial of services or facilities
which they expect the airlines to provide.These include delays/cancellation of flights,
providing free wheelchair facility, in-flight amenities, meals/snacks for passengers of
delayed flights etc.
(b)The Director General of Civil Aviation (DGCA) has directed the Airlines that
comprehensive information on the facilities provided to the passengers free of cost and
facilities which are available at a price be included in their website in a conspicuous manner.
The need for prompt response to complaints has been regularly emphasized by the
Government and DGCA in meetings with domestic airline operators.
(c)Yes, Sir.
(d)The details of complaints against private airlines received by the Monopolies and
Restrictive Trade Practices (MRTP) Commission and Director General (Investigation
& Registration) are annexed at Annex 1 and 2 respectively. The MRTPC is a quasi-judicial
body. The enquiries are sub-judice before the Commission. Since the cases referred to above
are pending before the Commission at various stages of enquiry, findings of irregularities or
action ordered therein, if any, can be known only on the conclusion of the proceedings.