Question : DECLINE IN AIR INDIA CUSTOMER SERVICES

(a) whether Air India operated a number of flights with less than one-fourth of its seats occupied during the previous and the current year;

(b) if so, the details thereof along with the reasons therefor;

(c) whether any steps were taken to rearrange the flight schedules, raise passenger capacity, lower fares and maintain competitiveness with private airlines;

(d) if so, the details and the outcome thereof;

(e) whether there has been a decline in customer services of Air India;

(f) if so, the details thereof along with the complaints received by the Government, if any, in this regard; and

(g) the steps taken by the Government to improve the services of Air India to prevent switchover of passengers to private airlines?

MINISTER OF CIVIL AVIATION ( SHRI AJIT SINGH )

(a): No, Madam.

(b): Does not arise.

(c), (d) and (g): Some of the steps taken by Air India to attract the passengers and improve its services are as under:-


(i) induction of brand new aircraft on several domestic & international routes to increase passengers appeal;

(ii) All the major domestic and international routes are operated with newly acquired aircrafts.

(iii) The timings of international services have been rationalized.

(iv) Multiple daily services are offered on all major domestic routes.

(v) Non-stop services have been introduced on various India-USA routes.

(vi) Hub & spoke services at Delhi and Mumbai for passengers originating at other metro cities.

(e): No, Madam.

(f): Does not arise.