(a) whether the National Aviation Company of India Limited (NACIL) has
outsourced its various activities at the Mumbai and Delhi airports;
(b) if so, the details of the activities outsourced alongwith the procedures
specified for the purpose;
(c) whether any complaints have been received regarding irregularities in
engaging outsourcing agencies by NACIL;
(d) if so, the details thereof; and
(e) the follow-up action taken thereon?
MINISTER OF OVERSEAS INDIAN AFFAIRS & MINISTER OF CIVIL AVIATION (SHRI VAYALAR RAVI)
(a)&(b): Air India and its subsidiary Air India Air Transport Service Limited (AIATSL)
have outsourced comprehensive handling of pax/baggage for some of the international airlines,
transportation for security staff and crew, maintenance of AC Units, water coolers, GCU and
vehicles, aircraft cleaning, loading/offloading and other flight related activities, servicing
of software & data punching etc. on manpower/service contract basis through a proper tendering
process.
(c),(d)and(e): Three complaints have been received, the details of which are as under:-
(i) A complaint in January 2009 was received alleging irregularities in the tender for
hiring of security services. Action on this was taken after addressing the shortcomings
in the procedure.
(ii) Complaints dated 29.7.2009 and 4.8.2009 were received from one of the bidders in the
tender for Facility Management Services (FMS) at the stage of technical evaluation of the
tenders. After due consideration, it was decided not to proceed further with this tender
and to re-tender for the job.
(iii) Complaints were again received from three vendors, when the job of FMS was re-tendered,
raising objections on the turnover criteria. None of these three vendors had themselves
responded to the tender. The issue was referred to the competent authority and the tenders
were processed and finalized after
due diligence.