(a) whether a special monitoring cell under the Minister of Railways started in 1997 has been permanently closed down ;
(b) if so, the reasons therefore;
(c) the number of complaints/suggestions received from public during the existence of the above cell; and
(d) the action taken thereon ?
MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI DIGVIJAY SINGH)
(a) & (b) : No, Sir. In fact these cells have been further strengthened by providing modern inputs like computers and E-mail facility.
(c) & (d) : The number of complaints/suggestions received so far is about 3,000. These are examined and remedial measures are taken whenever considered necessary. Action is also taken against the staff found guilty.