(a) whether the Government has noticed the pathetic condition of Government hospitals
in the country including Kalawati Saran Hospital;
(b) if so, the details thereof, State-wise, hospital-wise including Delhi;
(c) the action taken to redress the grievances of the patients of these hospitals;
(d) whether there is any shortage of doctors, para medical staffs in those hospitals; and
(e) if so, the details thereof and the details of remedial action taken in this regard?
THE MINISTER OF HEALTH AND FAMILY WELFARE (SHRI GHULAM NABI AZAD)
(a) to (e) Health is a state subject and no such information is maintained centrally.
It is primarily the responsibility of the State Governments to provide high-quality patient
care facilities to the people.
In so far as three Central Government Hospitals namely Safdarjung Hospital, Dr. RML Hospital
and LHMC & Smt. S.K. Hospital including Kalawati Saran Hospital are concerned, high priority
is accorded to patients care and accordingly efforts are made to provide the best patient
care within available resources.
There is a separate Complaint and Grievance redressal Cell in these hospitals to take care of
grievances of the public and staff. Complaint boxes are installed at strategic points in the
hospitals and hospital authorities are also approachable for spot redressal of the grievances
wherever possible.
There is no acute shortage of doctors, para medical staffs in three Central Government
Hospitals. However vacancies are created due to retirement, death, resignation etc. Since
recruitment process is an ongoing and continuous process, attempts are also made to fill
the vacant position as per the Recruitment Rules. Permission is also granted from time to
time to recruit contractual staff pending regular appointments so that patient care is not
suffered.