(a): whether DDA has organised `Housing Melas` recently;
(b): if so, the objective thereof; and
(c): the other steps taken/proposed to be taken by DDA to modernise its operations and improve its attitude towards clients and potential customers?
(a): whether DDA has organised `Housing Melas` recently;
(b): if so, the objective thereof; and
(c): the other steps taken/proposed to be taken by DDA to modernise its operations and improve its attitude towards clients and potential customers?
MINISTER OF STATE IN THE MINISTRY OF URBAN DEVELOPMENT AND
POVERTY ALLEVIATION AND MINISTER OF STATE IN THE MINISTRY OF
PARLIAMENTARY AFFAIRS ( SHRI O. RAJAGOPAL )
(a): Yes, Sir. The DDA in the recent past had organized
`Housing Melas` on 25.12.2001 and 29.6.2002.
(b): The main objective of organizing such `Housing Melas` is
to reach the allottee in a time-bound and satisfactory manner.
(c): The following steps have been taken by the DDA to
modernize its operation and to improve its attitude towards
clients/potential customers:
1. The entire public interaction and grievances redressal
system has been revamped after identifying the areas of
distrust that give rise to corruption.
2. 13 Counsellors have been posted at the Reception who not
only disseminate information regarding various Policies,
issues, procedures, rules, etc. but also help the
allottee in documentation of various transactions with
DDA.
3. A Suggestion Book has been kept at the Reception wherein
any visitor can enter his/her comments/suggestions
regarding the assistance/services rendered by the
Counsellors.
4. Guide-books containing information about procedure,
documents to be submitted for various transactions in
Housing, Lands & Buildings have been made available at
the Sales Counter of DDA and also with the Counsellors
for general guidance of the public.
5. An online Counter has been opened at the Reception where
various transactions on Housing Department are effected
within a fixed time schedule.
6. The senior officers of DDA have been given roster duty
regularly to supervise and oversee the functioning of the
Reception.
7. Public can meet all the Commissioners and Directors on
Mondays and Thursdays in the afternoon and with prior
appointment on all other days.
8. Public can also meet VC, DDA on Wednesdays in the
afternoon.
9. A Suggestion Box has been kept in the main Reception
Hall, which is opened every week by the Director (PR) and
complaints/suggestions received therein are attended to.
10. A computerized Receipt & Despatch System has been
introduced and all letters received in DDA are provided a
computerized receipt. A scroll of all such receipts is
sent everyday to the concerned department for further
action and monitoring.
11. All important letters are despatched by Speed Post. The
proof of delivery of all such letters is obtained from
the Post Office and kept in the respective files.
12. Reform in financial procedures like capitalization of
ground rent/service charges to minimize hardship to
clients.
13. Standard costing of flats has been introduced to avoid
delay between date of draw and despatch of
Demand-cum-Allotment letter.
14. Large scale computerisation of all the housing documents.