(a) whether dak in the country is not being distributed by
the postal employees in time;
(b) if so, the details thereof and the reasons therefor;
(c) the steps taken/proposed to be taken by the Government
to ensure timely distribution of dak;
(d) whether complaints have been received during the last
three years for delay in delivery of dak to Very Important
Persons;
(e) if so, the details thereof; and
(f) the steps taken/being taken by the Government in this
regard?
THE MINISTER OF STATE IN THE MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (SHRI TAPAN SIKDAR)
(a) & (b): No, Sir, The delivery of mail in the country
is generally satisfactory. As per the results of the Live
Mail Survey conducted in September 2001, 79.0% of the mail
in urban areas and 80.2% in rural areas in delivered as per
norms prescribed by the Department. The occasional instances
of delay to mail are due to various reasons which are beyond
the control of the Department like cancellation/ late
running of mail carrying buses/ trains/ flights, strikes,
bundhs, natural calamities and sudden and unexpected spurt
in the mail volume. Besides this there are other reasons
also like wrong/ incomplete address or pin code, shifting of
addressee, to new address without intimation to post office,
non availability of addressees, or human failure etc.
(c) The Department constantly monitors at different levels,
the delivery of mail through Live Mail Surveys and posting
of Test Letters and necessary corrective steps are taken,
wherever shortcomings are noticed.
(d) &(e): The complaints received about delay in delivery of
unregistered mail are documented and no separate category of
receipt from Very Important Person is maintained. Details of
complaints received during the last three years are as
under:
Year No. of complaints regarding delay in delivery of unregistered mail
1998-1999 10260 1999-2000 7999 2000-2001 7510