(a) whether there is procedure to register complaints about the missing parcels and goods carried by goods train
involved in the accident;
(b) if so, the facts thereof and the details in this regard;
(c) whether the Railways proposes to formulate a uniform procedure for dealing with loss of goods/parcels in such
circumstances;
(d) if so, the details thereof; and
(e) the steps taken by the Railways to finalise the procedure for early disposal of such cases?