MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI MANOJ SINHA)
(a) to (d): A Statement is laid on the Table of the House.
STATEMENT REFERRED TO IN REPLY TO PARTS (a) TO (d) OF UNSTARRED QUESTION NO.1353 BY SHRIMATI BHAVANA PUNDALIK GAWALI PATIL AND SHRI ARVIND SAWANT TO BE ANSWERED IN LOK SABHA ON 01.12.2014 REGARDING MODERNISATION OF TRAINS
(a) & (b): Mumbai Railway Vikas Corporation Limited (MRVC) has carried out the survey of Headcount during the peak hours on Western Line, Central Line and Harbour Line in 2012. The summarised details of the survey are as under:
Western Line Head Count Per 12 Car Maximum Load
Morning Slow 3950 Morning Fast 5002 Evening Slow 4308 Evening Fast 5568 Central Line Head Count Per 12 Car Maximum Load Morning Slow 3632 Morning Fast 4144 Evening Slow 4022 Evening Fast 5446 Harbour Line Head Count Per 12 Car Maximum Load Andheri-CST 3103 Panvel-CST 3993 CST-Andheri 3855 CST-Panvel 3626
The data on the daily passengers in Mumbai local trains is maintained on the basis of sale of daily tickets and season tickets. During the Financial Year 2013-14, on an average approximately 7.53 million passengers travelled daily on Mumbai suburban section.
(c): The facilities available to local passengers include booking windows, Automatic Ticket Vending Machines (ATVMs), Train indicators, Public Address System, seating arrangement, etc.
Indian Railways have a four tier Public Grievances Redressal Machinery (PGRM) constituted as under:-
Railway Board’s level- Executive Director, Public GrievancesZonal Railways level- Additional General Manager
Divisional Level- Additional Divisional Railway Managers
Stations level- Station Managers
Besides, online complaint redressal system called Centralised Public Grievance Redressal and Monitoring System (CPGRAMS) initiated by Department of Administrative Reforms and Public Grievances (DOAR&PG) also exists wherein general public can lodge their grievances online and it is processed and finalised online. Besides Department of Administrative Reforms and Public Grievances (DOAR&PG), Cabinet Secretariat (Directorate of Public Grievances), President Secretariat, Prime Minister’s Office (PMO) and Department of Pension & Pensioners’ Welfare (DOP&PW) also refer the cases through CPGRAMS to Ministry of Railways. This programme has been extended upto Divisional level on the Zonal Railways.
(d): The following steps have been taken for modernization of Mumbai local trains:
# 128 new energy efficient Electrical Multiple Unit (EMU) rakes equipped with 3-phase propulsion system have been introduced in services with improved ventilation and seating arrangement.
# It has been decided to introduce 72 new EMU rakes with stainless steel car body in Mumbai suburban system for augmentation of services and replacement of old stock.
# To cater to traffic requirement, the work of D.C. to A.C. conversion has been completed on Western Railway and on Igatpuri-Kalyan, Pune- Lonavala-Kalyan, Kalyan-Thane, Vasai-Diva-Panvel-Jasai, Panvel-Karjat, Karjat-Khopoli and Thane-Lokmanya Tilak Terminus (via 5th & 6th line) sections over Central Railway.
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