Question : OMBUDSMAN FOR AIRLINES



(a) whether the Government proposes to put into place an Ombudsman to arbitrate on disputes regarding airlines and airport operators;

(b) if so, the details thereof;and

(c) the time by which the Ombudsman is likely to be in position?

Answer given by the minister


Minister of State in the Ministry of CIVIL AVIATION (SHRI K. C. VENUGOPAL )

(a) and (b): Working Group constituted on 18.04.2011 to examine feasibility of setting upOmbudsperson for Civil Aviation Sector had examined the feasibility of ombudsman for Civil Aviation Sector and submitted its report to the Ministry. However, as of now, no decision has been taken for setting up of Ombudsman for Civil Aviation Sector.

(c): Does not arise in view of reply above.