THE MINISTER OF STATE IN THE MINISTRY OF ROAD TRANSPORT AND HIGHWAYS (SHRI SARVEY SATHYANARAYANA)
(a) Yes Madam,
(b)&(c) Â Number and nature of complaints during the last years and current year and action
taken thereon are as under:-
No. of Complaints
Section 2010-11 2011-12 2012-13 2013-14
Agra - Bharatpur 2 4 3 8
Bharatpur - Mahua 11 19 25 21
Nature of Complaints and action taken thereof;
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1. Misbehaviour by the employees – After verification, the concerned employees were warned/
removed from the duty. Agencies were directed to provide proper training to employees for
good behaviour.
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2. Bad condition of road -Â Â Action taken for immediate repair and maintenance of road.
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3. Poor maintenance of Amenities like toilets etc. – Necessary directions were issued to the
Concessionaires to maintain the amenities properly.
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4. Delay in toll collection at the plaza/ closure of lanes - Agencies were asked to engage
efficient staff so that there may not be any abnormal delay and to keep all lanes in operation
all the time.Â
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5. Shortage of change (coins) - Agencies/Concessionaires were asked to arrange sufficient change
to avoid delay in clearing a vehicle.Â
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6. Overcharging - Necessary action has been taken against the Agencies found indulged in
overcharging by levying penalties/ termination of contract as per Contract Provisions.
