THE MINISTER OF STATE IN THE MINISTRY OF FINANCE (SHRI NAMO NARAIN MEENA)
(a) to (e): RBI has issued a Master Circular dated 02.07.2012 incorporating its instructions on Credit
Card Operations of Banks. Para 3 of this Master Circular contains instructions on âinterest rates and
other chargesâ, which inter-alia, provide that the banks should prescribe a ceiling rate of interest,
including processing and other charges, in respect of small value personal loans and loans similar in
nature. Since the credit card dues are in the nature of non-priority sector personal loans, the banks
are free to determine the rate of interest on credit card dues, pricing the same with reference to their
Base Rate, in accordance with the guidelines and instructions of RBI. Further, the card issuing banks /
Non-Banking Financial Companies (NBFCs) are also required to adhere to the detailed guidelines given in
the Master Circular, such as, timely dispatch of bills; quoting of Annualized Percentage Rates (APRs)
on card products including the method of calculation of APR with examples; non-levy of any charge not
explicitly indicated to the credit card holder; etc. The fact that higher interest rates are being
charged to the cardholder on account of his payment / default history should also be made known to
the cardholder. RBI has hosted its Master Circular and other guidelines in this regard on its website
www.rbi.org.in for information of all. In accordance with these guidelines, the banks are also required
to publicize the interest charged to various categories of customers through their website and other means.
RBI does not maintain the precise specific information with regard to the rate of interest charged by the
banks from the individual customers.