(a) whether only one enquiry counter exists on New Delhi Railway Station on which long queue rest everytime due to which the passengers who come only few minutes early to catch the train, miss their trains and many problems are being faced by the persons coming to receive and see off their relatives; and
(b) if so, whether the Government propose to resolve the problems in the public interest?
MINISTER OF STATE IN THE MINISTRY OF RAILWAYS (SHRI BANDARU DATTATRAYA)
(a) & (b): There are six enquiry counters at New Delhi Railway Station. Besides, Central Enquiry System is functioning round the clock for telephonic enquiry. There is an ongoing effort to improve dissemination of information to passengers by augmenting the facilities and train the staff for handling Rail users in better manner.