The Minister of State in the Ministry of Finance (SHRI JAYANTSiNHA)
(a)to(d): Reserve Bank of India (RBI) has deregulated the interest rate charged by Banks on disbursed. Banks determine their actual lending rates on loans and advances with reference to the Base Rate and other factors which are customer specific mainly relating to his ability to repay. Since, the Base Rate is the minimum rate for all loans, banks are not permitted to resort to any lending below the Base Rate.
RBI under the Banking Ombudsman Scheme through 15 Offices of Banking Ombudsmen situated across India handle complaints on various loan related issues under grounds of complaints specified under the Scheme. Delay in sanction, interest rates charged, disbursement or non-observance of prescribed time schedule for disposal of home loan applications are the ground of complaints. The number of complaints pertaining to Public Sector Banks received by offices of Banking Ombudsman iin respect of home loar including different rates of interest during the last three years is annexed.
Further, National Housing Banmk (NHB) is the regulator of the Housing Finance Companies (HFC including LIC Housing Finance. The number of complaints related to interest rate against HFCs during fast three years are as under:
HFCs` Complaints Classification 2012-13 2013-14 2014-15 Of which, interest rate related complaints 99 89 36
RBI has permited banks to formulate a transparent policy for charging penal interest with the approval of their Board of Directors. However, in the case of loans under priority sector, no penal interest is charged for loans upto Rs.25000/-. Penal interest can be levied for reasons such as default in repayment, non submission of financial statement etc. In any case, the policy on penal interest should be governed by we1` accepted principles of transparency, fairness, incentive to service the debt and due regard to genui1 difficulties of customers.
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