Question : DELAY IN DELIVERY OF DAK

(a) whether there is an increase in the number of postal articles handled by the Post Offices during the financial year 2012-13;

(b) if so, the details thereof;

(c) the normal time-limit for delivering various postal articles including speed post letters in the country;

(d) whether a large number of complaints have been received for non-delivery and late delivery of postal articles;

(e) if so, the details of complaints received in this regard during the last three years and the current year, year-wise; and

(f) the action taken by the Government in this regard?

THE MINISTER OF COMMUNICATIONS AND INFORMATION TECHNOLOGY & LAW AND JUSTICE (SHRI KAPIL SIBAL)

(a) Yes Madam. There is an increase in the number of Speed Post articles handled by the Department of Posts during the Financial Year 2012-13 compared to that in 2011-12. However, the number of unregistered and registered articles decreased in the Financial Year 2012-13 compared to that in 2011-12.

(b) Details of mail traffic handled by Department of Posts in Financial Year 2011-12 and 2012-13 are given at Annexure 1.

(c) The normal time limit (delivery norms) for delivery of various postal articles including Speed Post letters in the country is given at Annexure 2.

(d) No Madam. The percentage of complaints received with respect to mail services in the year 2012-13 was only 1.29% vis-à-vis total mail traffic.

(e) Details of complaints received for late delivery and non delivery/loss of postal articles for the last three years and current year up to June 2013 are given in Annexure 3.

(f) The complaints are processed immediately on receipt. Most complaints are settled in a time bound manner. However, some cases which require detailed enquiry involving more than one Circle may take longer time.