(a) whether the Railways are aware that due to absence of `Computerised Reservation
Centres` at many Railway Stations in West Bengal, the users and passengers are facing a
lot of difficulties;
(b) if so, the details thereof;
(c) the action taken by the Railways in the matter;
(d) whether the Railways have any plan to set up at least one `Computerised Reservation
Centre` in each district in the country; and
(e) if so, the details thereof ?