(a) whether the Government has received complaints regarding unsatisfactory telecom
services especially from the private mobile companies in the country;
(b) if so, the details thereof;
(c) whether the Government proposes to give move powers to the Telecom Regulatory Authority
of India (TRAI) to ensure that better mobile services are provided to the subscribers; and
(d) if so, the details thereof?
THE MINISTER OF STATE IN THE MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY
(SHRI GURUDAS KAMAT)
(a) Yes, Sir.
(b) The broad categories of complaints received are regarding Quality of Service (QoS),
Billing and metering, Refund of security deposit, Tariff, Unsolicited commercial calls, etc.
The individual complaints received in Telecom Regulatory Authority of India (TRAI)/Department
of Telecom (DOT) are forwarded to respective service provider for appropriate action.
(c) & (d) Proposal to amend TRAI Act has been received from TRAI seeking more powers including
imposition of penalty on the telecom operators. The proposal is under consideration.