MINISTER OF COMMUNICATIONS, LAW & JUSTICE AND
ELECTRONICS AND INFORMATION TECHNOLOGY
(SHRI RAVI SHANKAR PRASAD)
(a) to (c) A statement is laid on the Table of the House.
STATEMENT TO BE LAID ON THE TABLE OF LOK SABHA IN RESPECT OF PARTS (a) to (c) OF LOK SABHA STARRED QUESTION NO. *188 FOR 4TH MARCH, 2020 REGARDING “SERVICES OF BSNL”.
(a) Telecom Regulatory Authority of India (TRAI) monitors the performance of service providers including Bharat Sanchar Nigam Limited (BSNL) against the benchmark for various Quality of Service (QoS) parameters laid down by TRAI through QoS regulations issued from time to time. This monitoring of performance on QoS parameters is done by way of reporting of performance to TRAI by service providers through quarterly Performance Monitoring Reports (PMRs) and the performance is assessed for the service area as a whole.
As per PMR issued by TRAI for the quarter ending September 2019, BSNL is meeting all the benchmarks for basic (wireline), Cellular Mobile and broadband services in Jammu & Kashmir, Ladakh and Madhya Pradesh.
(b) & (c) Based on available data, the references received from the concerned State Government/Union Territory Administration during the last three years are provided at Annexure which pertain to mostly service disruption, request for provision of some services viz. installation of Base Transceiver Stations (BTSs) etc. Timely corrective action is taken by BSNL in such cases.
The performance of BSNL including for quality of service parameters is also reviewed by Department of Telecommunications.
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