RAJYA SABHA
Reserve bank of India (RBI) has issued the guidelines on credit card operations of banks/NBFCs on November 21, 2005 which are available on its website www.rbi.org.in.
RBI has already taken care of the cardholders’ interest in the guidelines. The card issuing bank/NBFC would be responsible as the principal for all acts of omission or commission of their agents (DSAs/DMAs and recovery agents).
Banks/NBFCs issuing cards are required to maintain a Do Not Call Registry (DNCR) containing the phone numbers (both cell phones and land phones) of customers as well as non-customers who have informed the bank/NBFC that they do not wish to receive unsolicited calls/SMS for marketing of the credit card products. The bank/NBFC would be held responsible if a Do Not Call Numb4 (DNCN) is called by its DSAs/DMAs or Call Centre/s.
This information was given by Shri S.S. Palanimanickam, Minister of State in the Ministry of Finance in reply to the questions raised by Shri Thennala G. Balakrishna Pillai in Rajya Sabha today.
BY/VV/AN
(Release ID :14171)